About Today’s Guest: COURTNEY

There are so many moving pieces when it comes to selling your house. In fact, it can be a very emotional, chaotic, and stressful time for a home seller. I’ve certainly encountered my fair share of difficult clients throughout my staging career, and this is a topic that isn’t often talked about in our industry. 

It’s important to understand how to navigate these stickier situations with empathy and create a winning experience for your clients, so I’m bringing in my team member Courtney Davies to have this conversation. Courtney is our Marketing Coordinator as well as a birth doula. She also has experience in trauma-informed care. We cover everything from boundaries, to love languages, and more. You won’t want to miss this one!

Want to connect with Courtney and discuss this episode?

Join our private free community!

You can also comment on the show notes. I’d love to hear from you and know what you think about the episodes.  If you have a chance, please do leave a review on iTunes. That will help us build our show and invite more amazing guests for the podcast.

This Week on The Home Staging Show Podcast

• Courtney explains how trauma-informed coaching fell into her lap unexpectedly (00:06:43)

• Why selling a home is one of the most stressful experiences people go through in their lives (00:08:02)

• Courtney’s three keys to emotional trauma (and the importance of having compassion for your clients) (00:09:52)

• Courtney shares the differences between compassion and empathy (00:11:12)

• The importance of having compassion for yourself, even when a client is triggering you (00:13:18)

• Courtney’s favorite, super simple tool for calming your nervous system (00:15:00)

• How teaching and working with people is a conduit (00:16:32)

• How a 5-10 minute daily practice can be game changing at breaking up the patterns of your day (00:19:31)

• Courtney suggests some language you can use with clients to be more compassionate (00:22:27)

• The power of understanding the five love languages to make people feel seen and cared for (00:27:12)

• Why we struggle with boundaries and why we shouldn’t always bend over backwards for clients (00:30:23)

• The two most common boundaries that can be crossed in the home staging industry: pricing and inventory (00:32:34)

• How to create your own professional policies around boundaries (00:38:39)

• An example of an emotionally triggered client and what Courtney would do to rectify it  (00:42:57)

• What to do if your client keeps checking up on your work (and how to make them feel like a part of the process) (00:46:04)

• Courtney shares how we can remain centered, even when we’re in an emotionally charged situation (00:50:35)

• The number one tip Courtney has for home stagers who are working with more difficult clients (00:53:57)

Connect with COURTNEY

Want to connect with Courtney and discuss this episode? Join our private free community!

Resources Mentioned On Today’s Show

• Join our free Monthly Staging Challenge for a chance to win a $100 gift card from us!

• Take the Love Language Quiz

• Read The Five Love Languages book

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