What to do when your staging is moved when you leave?
One question for you. How do you get realtors or home owners to not add anything to your staging once you are done?
Sorry to disappoint you, but I don't and you can’t 😅. Because:
A. I don't have the time to sweat over every move of my inventory. It happens a lot. The photographer could’ve changed it to get a better shot, the cleaner may have moved it during cleaning, etc.
B. It's something completely out of my control.
I know a lot of stagers put this in their contract, where the clients are not able to change their staging after it is complete. But seriously, you can’t control what someone else does.
You can only control what you do.
C. It's simply not something worth my time and energy to sweat about. I think it's far more important for me to focus my energy on lead generations and client relationships.
The clients can do whatever they like to the staging as long as my inventory is not damaged, stolen, or missing, and I am not liable for something I didn't do (like someone moved a chair and scratched the floor).
We had a clause in our staging that related to this where we were not liable for any damages done to the property due to changes that were not made by us (obviously, double-check with your attorney for the wording and legality on this in your state).
When seller/realtor tweak your staging, usually there are two scenarios:
1. The client needs to exercise control because they may be a control freak or feeling emotional about selling the house and things are going out of control for them. They feel that they need to do something to feel more in control. It's not personal.
2. The client thinks your staging is too bare and needs a little extra something. Again, also not personal (even though it feels like it is). If it happens frequently, you may need to look at your staging work and see if there are things you need to improve on. The best way to address this is to talk with the client and get feedback.
I know it is unpleasant to see your work being altered, but I would let it go. If it’s just small things like they added a plant, a pillow, etc. I wouldn’t sweat about it.
BUT! If there are major changes like the client came in and moved furniture around, or the client had very specific complaints because they felt that your staging was not up to par, or didn’t make sense for the buyers. Then it’s worth a conversation to discuss why you made X, Y, Z decision to showcase the home.
In last week’s post, I wrote about what to do when clients don’t like your work and how to respond, so that might be a good next step for you!